FAQs

You should contact the SET Contact Center in the following situations:

• To ask for instructions on how to use the system
• if you encounter other issues. Users must prepare the following information:
  • Registered Passport number
  • First and Last Name
  • Registered mobile phone number (if applicable)
  • Registered Email (if applicable)
    

Channels to contact the SET Contact Center:

• Email: SETContactCenter@set.or.th
• Live Chat
• Call 0 2009 9999

You can check the list of securities for which the Thailand Securities Depository (TSD) acts as the registrar here

wiset App

• Select Service
• Select TSD e-Service Dividend, Tax and Other Services 
• Select Withholding Tax Certificate (50 Bis)

Website

• Log in to the  TSD e-Service (Investor Portal)  
• Favorite or Tax Menus
• Select Withholding Tax Certificate (50 Bis)

Related Taxes

• Dial “0 2009 9999” 
• After hearing the greetings message, “Press 12” 
• Enter your “13 digits national ID card number” followed by the “#” sign
• The system will notify the securities you are entitled to, and prompt you to select the securities of interest by pressing "the corresponding number" , such as 1 for securities A or 2 for securities B
• To maintain data security, you must authenticate your identification by indicating how many stocks you own or are eligible to subscribe to by selecting one of the choices below:
         Press 1 if you know how many existing stocks you have 
         Press 2 if you know how many stocks you have the right to subscribe to 
         Then, enter the exact number of the chosen option
• If the number is correctly specified, the system will disclose the shareholder registration number

• Select “Inquiries”
• Select “Subscription rights”
• Enter the year in which the subscription rights are granted and click the “Search” button

• The name, surname, and identification number of the securities holder requesting the registration number
• The name of the capital increase shares
• The number of existing or new shares to which the securities holder has subscription rights

• Email: SETContactCenter@set.or.th
• Live Chat
• Tel: 0 2009 9999
  

• A certified copy of the ID card of the securities holder requesting the change of mailing address (the ID card must not expire)
• If the name and surname have been changed: enclose a certified copy of the name change document
• An original ID card or certificate issued by the district office (no older than 90 days) that can be used in lieu of the original ID if the application documents are sent by post or through an authorized person
• The securities certificate with the previous name
• Complete the application form for the issuance of new securities certificates (TSD -102) and enclose one additional set of supporting documents as specified in the form.
  

• Supporting documents as specified in form TSD -302, page 2

• Minors, quasi-incompetent individuals, or persons with disabilities who are unable to sign the documents, please contact the SET Contact Center for additional information and assistance.
  

3. Document submission channels

TSD Counter Service
Documents can be submitted in person or through an authorized individual to Thailand Securities Depository Company Limited (TSD Counter Service) at 93 (Tower B Floor 1), Ratchadaphisek Road, Din Daeng Subdistrict, Din Daeng District, Bangkok 10400.

Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding holidays. 

If authorizing others to act on their behalf, the "securities holders who wish to change their mailing address" must sign the power of attorney section of form TSD-301 and affix a 10-baht stamp duty to it. The attorney must also present both the original and a certified copy of his or her identification card (the ID card must not be expired).

Postal mail
Thailand Securities Depository Company Limited 
Investor Service, 93 Ratchadaphisek Road, Din Daeng Subdistrict, Din Daeng District, Bangkok

For securities holders who have opened portfolios with securities companies or custodians (Broker/Custodian) 
They shall notify the Broker/Custodian of the change of address directly. 
** Please contact SET Contact Center for more information

SET Contact Center can be reached via

• Email: SETContactCenter@set.or.th
• Live Chat
• Tel: 0 2009 9999
  

• Contact TSD Counter Services to obtain the securities certificate number
• Fill out the TSD-302 Application for Printing out Documents for Securities Holder Form and mail it along with an identification document and printing fee as specified on the back of the form   
• Investor Portal’s members can check the information via the portal
• Contact the SET Contact Center at 0 2009 9999

Step 2 Report a loss of a security certificate
After receiving the securities certificate number, the securities holder must report the loss of the securities certificate to the police, and the police report must contain the following information: 

• The securities holder's name 
• The securities name
• The securities certificate number
• The number of shares lost
  Note If the police report is a copy, it must be signed and certified by the police officer and issued within 90 days of the filing date 
  

• The completed and signed TSD-102 Request Form for Issuance of New Securities Certificates 
• The original securities certificate.  If the securities holder does not have the original securities certificate, please attach the police report specifying the following information:
  1) The securities holder's name
  2) The securities name
  3) The securities certificate number
  4) The number of shares lost
• Identification documents of the securities holder and attorney (if any) by person type (click here)
• Additional documents, as needed: 
  If the security holder's title/name/surname has changed, please enclose the following documents: 
  (1) SRT-301 Request Form for Amending Securities Holders' Records
  (2) Title/Name/Last Name Change Document, Marriage Certificate, Divorce Certificate, as needed
  In the case of a deceased security holder, a copy of the following additional documents, signed and certified by the administrator of the deceased’s estate, are required:  
  (1) A copy of the court order appointing the administrator of the deceased’s estate and a copy of the court's certificate confirming the finality of the case issued no longer than one year 
  (2) A copy of the death certificate of the deceased. 
  (3) Identification documents of the administrator

Step 4 Document submission 

• Documents can be submitted in person or through an authorized individual to Thailand Securities Depository Company Limited (TSD Counter Services) at 93 Ratchadaphisek Road, Din Daeng Subdistrict, Din Daeng District, Bangkok 10400, Monday through Friday, 08.30-16.30 hrs., excluding holidays 
• Submit the documents by mail to Thailand Securities Depository Company Limited (TSD Counter Services) at 93 Ratchadaphisek Road, Din Daeng Subdistrict, Din Daeng District, Bangkok 10400
  

The following documents must be submitted when transferring securities to another person: 

• The TSD-101 Securities Ownership Transfer Registration Form, completed and signed by the transferee 
• The original securities certificate, with the securities holder's signature on the back in the transferor field and the transferee's signature in the transferee field 
• The identification document of the transferor, transferee, and the attorney (if any). Details can be found on the back of the form or call the SET Contact Center at 0 2009 9999
• A certified copy of ID card of the person who has signed as a witness in the securities transfer registration application form (only for issuance of new securities certificates) 
  Note If the securities holder (the transferor) has changed his or her title/name/surname, a certified copy of the change document must be enclosed, along with a completed form for securities holders’ records amendment 
  

The following documents must be submitted for a transfer of inherited securities:

• TSD-103 Application for the Administration of Estate Form, completed and signed by the administrator of the estate. 
• A copy of the court order appointing the administrator of the deceased’s estate and a copy of the court's certificate confirming the finality of the case issued no longer than one year, signed and certified by  the administrator of the deceased’s estate (every page) 
• A copy of the death certificate of the deceased, signed and certified by the administrator. 
  
• The original securities certificate, with the following individuals' signatures on the back:
  - The signature of the administrator in the transferor field
  - The signature of the inheritor in the transferee field
  Note If the administrator is the recipient of the inherited securities, the administrator must sign in both the transferor and transferee fields
• Identification documents of the administrator, the transferee, and the attorney (if any). Information can be found on the back of the form, click here, or contact the SET Contact Center at 0 2009 9999.
  Notes:
  1. If the administrator has changed his or her title, name, and surname (which differ from the name in the court order appointing an inheritance administrator), a copy of the title, name, and surname change document must be enclosed 
  2. If the deceased changed his or her title, name, and surname, a copy of the title, name, and surname change document must be enclosed

• Submit the documents by mail to Thailand Securities Depository Company Limited (TSD Counter Services) at 93 Ratchadaphisek Road, Din Daeng Subdistrict, Din Daeng District, Bangkok 10400