SET App
Settrade App
Benefits payment processing
 | If a shareholder deposits the same securities with two different brokers but only registers one mailing address, will he or she receive meeting invitations all at once or separately? |
TSD will consider the following shareholder information as of the book closing date, and if it is the same, the shareholder will be treated as one, and meeting invitations will be delivered to the specified address at the same time.
For natural persons
 | Reference number (e.g. ID card or passport number) |
| Nationality |
| Name |
| Surname |
| Address |
For juristic persons
| Reference number (e.g. corporate registration number) |
| Nationality |
| Name |
| Surname |
| Address |
| Will meeting invitations be sent separately if a shareholder deposits the same securities with two different brokers but uses two slightly different addresses? |
The condition to send documents separately or not depends on the significance of the difference.
 | If it is significantly different, |
| such as a different room number and floor, the documents will be delivered to each address separately. |
 | If the differences are not significant, |
| such as a slightly different name of a district and street, or a postal code number between the new and old, or the official and the unofficial, TSD will combine the securities holder registration number and deliver documents to a single address. |
| Why does a shareholder receive only one share certificate despite having subscribed to the securities on two separate forms? |
The number of share certificates received by a shareholder is determined by the information provided to TSD by the underwriters. If a shareholder subscribes for shares by completing two subscription forms but only receives one share certificate, it is possible that the underwriter combined two purchase orders into one item before sending the information to TSD.
Cheque and withhold tax certificate services
 | How to request an amendment to a cheque for dividends, interest, or other cash benefits | ||
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| | How to request an amendment to a cheque for dividends, interest, or other cash benefits | |
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Processing time: within 45 calendar days after TSD receives all documents
 | How to check if a dividend cheque has been cashed | ||
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| | How to check if a dividend cheque has been cashed | |
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Processing time: Within 45 calendar days (depending on which year is being examined. If the date is 7-10 years ago, the verification may take more than 30 days.)
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| | How to request a new dividend cheque in case of loss | |
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Processing time: within 45 calendar days after TSD receives all documents
 | Dividend receiving channels | ||||
To find out whether dividends will be distributed by cheque or bank transfer, securities holder can contact TSD via the following channels: | |||||
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 | Request a withholding tax certificate replacement | ||||||||
For securities holder who have lost their withholding tax certificates and would like TSD to issue and mail a replacement, please follow the instructions below: | |||||||||
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Processing time: within 7 days after TSD receives all documents (or within one working day if the holders submit the application via email)
Request for a returned document
Security holders can check with the SET Contact Center if the securities certificate or cheque has been returned to TSD by the post office.
Request process
Fill out the form
Fill out the form
Enclose certified supporting documents
(A list of supporting documents is on the back of the form)
(A list of supporting documents is on the back of the form)
Enclose certified supporting documents
(A list of supporting documents is on the back of the form)
(A list of supporting documents is on the back of the form)