Page 26 - SET SD 2563 - EN

About This Report & Contents
About SET and Sustainable SET Development
In addition, SET has published the Supplier Code of Conduct to ensure that suppliers operate with consideration for the environment, society, and good governance principles. In 2020, the Audit Committee has instituted that SET’s Supplier Code of Conduct be part of the requirements of the Terms of Reference (TOR) and Requests for Proposals (RFP), including all procurement contracts and documentation, to ensure that every supplier partner acknowledges and understands the intent for joint sustainable business operations.
Sustainability Performance
Sustainability Management Market Growth
Whistleblowing and Complaints
SET provides various channels for whistleblowing or reporting complaints in the case that an incident is found to violate the law, Corporate Governance and Code of Conduct of the SET Group, or a behavior is found amongst Governors, management, employees, or SET’s suppliers that could potentially lead to corruption. The complaints reporting and whistleblowing process is as follows: 102-17
Messages from
the Chairman & President
Complaint
External Stakeholders
Employees
Grievances Management Process
Filing complaints
Receiving complaints
Processing under the Whistleblower Protection Policy
Reporting on results
Internal Audit Department
The Stock Exchange of Thailand Building 93 Ratchadaphisek Road, Din Daeng, Bangkok 10400
Email: whistleblow@set.or.th
Gather facts, screen information, and report to the Audit Committee for consideration and comment
Internal Audit Department, Human Resources Department, Corporate Compliance Department, or a trusted supervisor
In 2020, SET received two reports and grievances relating to ethical conduct. The Audit Committee has completed processing of these issues in accordance with measures specified in the Corporate Governance Policy and Code of Conduct of the SET Group, as follows:
A grievance alleging that SET did not take an unbiased approach towards the governance of member companies. The issue was examined and the outcome reported that there was no observed infringement, and that SET conducted systematic oversight and auditing using the same standard for all member companies. The results of the investigation have been reported to the complainant.
A grievance issue concerning stock trading transparency caused by a disruption of the computer system. Following the investigation, it was revealed that the complainant misunderstood the issue due to information discrepancy. The results of this investigation along with explanatory facts have been reported to the complainant.
Report results to the SET Board of Governors or the top-level executive at SET or a subsidiary (as applicable) or
the Human Resources Department
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Sustainability Report 2020